Automotive

The OEM campaign is beautiful. The follow-up is a text message.

Between first inquiry and signed contract, a dealer network sends 15 to 30 messages per customer. Almost none look like the brand. Almost none are measured. emaze.ai is the brand experience layer for that gap.

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What this looks like today

Around 80% of customer touchpoints happen in the dealer-customer layer - the part of the funnel the brand never sees.
Appointment confirmations, quote follow-ups, lease-end notices: plain SMS, generic email, WhatsApp from a rep's personal phone.
Millions building color, typography and voice upstream - and the brand experience disappears the moment a customer raises their hand.
No idea what the customer looked at.

The journeys that matter here

Each one fires off an event you already generate, and reports back what the customer actually did with it.

Stop 1: Instant lead response
The vehicle they asked about, in the first minute.
Stop 2: Self-scheduling
A slot against live availability, reminders included.
Stop 3: No-show win-back
The missed visit, rescued with one tap.
Stop 4: Interactive quote
Numbers they can explore, not a PDF.
Stop 5: Delivery day
The handover as a moment, not a form.
Stop 6: Service and recalls
Booked from the reminder itself.
Stop 7: Trade-in and lease end
The next-car conversation, started on time.

Touchpoints for automotive

Story
Walkaround
The vehicle they asked about, walked around on video for one lead.
Confirmation
VIP confirmation
The meeting confirmed as an occasion: who, where, and what is waiting.
Follow-up
Test drive summary
The visit, recapped personally while the drive is still fresh.
First response
Speed-to-lead
Fires the moment the lead lands, before a salesperson has opened it.
Service
First service
The first service interval, booked from the reminder itself.
Story
Mercedes S-Class
A reference build on a flagship: the model story, per recipient.
Renewal
Lease renewal
The lease-end conversation, opened on time and on brand.
Follow-up
Post test drive
The follow-up after the drive, on the importer brand schema.
Škoda
Confirmation
Reservation confirmed
The reservation, confirmed with everything the visit needs.
Škoda
Reminder
Appointment reminder
The reminder that arrives as a page, not a line of text.
Peugeot
Confirmation
Appointment confirmation
Where to go, who to ask for, and what to bring.
Peugeot

Browse the full touchpoint library

What it connects to here

The systems this vertical actually runs on.

Integrations and API

DriveCentric
CDK
Tekion
Salesforce

Live across importer brands and dealer groups in Israel and the United States, including five VW-group nameplates and a four-rooftop group in Central Florida.