Order confirmation
Order response page
A sneaker order made personal: his size, his city, his next step. and upsale
One platform for every message you send after the lead arrives
emaze.ai generates interactive, personalized touchpoints for the whole cycle: first response, meetings, quotes, orders, delivery, service and marketing.
From a CRM event to a personalized experience, in seconds
Something happens in your CRM or DMS: a lead arrives, a quote goes out, an appointment is booked, a service is due, a lease is ending.
emaze.ai builds the touchpoint for that record. Their name, their vehicle or policy, their branch, their agent, their language, the right offer and the right disclaimer.
It goes out over WhatsApp, SMS or email, through the systems you already send from.
They open something interactive. A story with video, a swipe deck of offers, a quote they can explore, a form that takes a photo of a document instead of asking them to type it.
Every open, scroll, click, swipe and submission returns to the CRM, with daily aggregated engagement to your BI.
Every touchpoint, by moment
The library as it stands. Automotive is complete; retail has begun.
First response
- Instant lead auto-response
- Personalized vehicle or product story with video
Meeting
- Self-scheduling
- Appointment confirmation
- Reminder
- No-show win-back
Consideration
- Interactive quote page
- Configurator
- Comparison
- Specials swipe deck
- Trade-in valuation
Decision
- Order confirmation
- Document completion with live camera capture
- Digital signature
Delivery
- Delivery-day story
- Welcome and onboarding experience
Ownership
- Service booking and reminders
- Recall notices
- Lease-end and renewal journeys
Marketing
- Campaign stories
- Seasonal greetings
- Event and roundtable invitations
- Loyalty and re-engagement
Retail
- Shoppable video story with variant selection and cart handoff
The library, running
Order confirmation (3)
Story (11)
Confirmation (6)
Follow-up (5)
First response (3)
Service (2)
Renewal (6)
Reminder (3)
Offer (12)
Quote (3)
Delivery (1)
Win-back (1)
Comparison (1)
Personalized per record, not per segment
Segmentation sends one asset to a thousand people. emaze.ai builds a thousand assets, one per record, from your data and your design system. Right-to-left and bilingual builds run in production today.
Your brand, your assets, your rules
Touchpoints are generated from your design system and your DAM. Brand teams at importer level have signed off on live journeys for two years.
Measured at the element, not the click
A click tells you a link was opened. emaze.ai reports which slide they reached, how long they stayed on it, what they swiped past, and where they stopped, per recipient.
Analytics stores only the dimensions the touchpoint declares, like model, branch, campaign and agent. Names, phone numbers and email addresses never enter the analytics store.
In development. We are building a benchmark across industries and touchpoint types from two years of engagement data, so the platform can tell you which design converts best at each stage.
Captured per recipient
- Opens and unique opens
- Active seconds
- Scroll depth
- Heatmaps
- Clicks
- Slides and swipes
- Form submissions
- Exits
Written back — to the CRM record it came from
Exported daily — to your BI, one row per record
What your security team will ask
Analytics stores declared dimensions only. Personal fields are excluded from the event store by design.
SOC 2 Type II audited, report available under NDA.
GDPR compliant.
Passed enterprise third-party vendor reviews, including a full remediation cycle.
What it connects to
Where the trigger comes from
An event in the system your team already works in. A new lead, a booked appointment, a quote sent, a delivery scheduled, a service interval reached.
Salesforce
CRM triggers and write-back
HubSpot
CRM triggers and write-back
DriveCentric
Webhooks, zero developmentCRM. emaze.ai listens to its webhooks and runs the whole journey.
Microsoft Dynamics 365
CRM triggers and write-back
Zoho CRM
CRM triggers and write-back
CDK
Dealer management system
Tekion
Dealer management system
DealerSocket
Dealer CRM
Shopify
Webhooks, zero developmentCommerce platform. emaze.ai listens to its webhooks and runs the whole journey.
Tafnit
Business portals and ERP, by Matrix
ServiceWhale
Home-services sales platform
Duve
Hospitality guest experience platform
Google Sheets
A spreadsheet as the trigger: rows in, personalized links back
How it reaches the customer
The touchpoint goes out as a link, through the channels and the sending identity your business already uses. We do not become a new sender your customers do not recognise.
WhatsApp
Delivery channel
Via Glassix
Twilio
SMS delivery
A2P 10DLC registered for US sending
Glassix
Messaging platform and WhatsApp delivery route
Commbox
Messaging platform
Brevo
Email delivery
Where the engagement data lands
Every open, scroll, click, swipe, dwell-second and form submission is captured and written back. It reaches your CRM as activity, and your BI stack as rows you can join on.
BigQuery
Engagement warehouse
Salesforce Marketing Cloud Intelligence
Daily aggregated export, one row per CRM record
Formerly Datorama. Running in production.
Your CRM
Write-back as activity on the record
